Top 1% Virtual Assistants.

We filter through thousands of applicants to find the best insurance virtual assistant, train them on your tools and workflows after hire, and stay involved after onboarding. You get a capable, embedded team member without the overhead.

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Service - VA

TRUSTED BY

The Standard Behind Every Virtual Assistant We Place

Vetted Talent: We only accept the top 1% of applicants. Every insurance virtual assistant clears our full vetting process before you meet them.

Post-Hire Training on Your Systems: Your insurance virtual assistant is trained on your specific tools, workflows, and expectations after hire.

Enterprise-Grade Security: Every virtual assistant operates within our security infrastructure from day one. Your data is protected.

Ongoing Performance Management: We provide ongoing coaching and training so your virtual assistant is supported for the long haul.

Dedicated Lava Support: You have a direct line to our team, so you never have to manage this alone.

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What Your Virtual Assistant Can Do For You

Quoting & Renewals 

Handle new business quotes, gather missing info, and support re-marketing workflows inside your existing systems.

CRM & Data Entry 

Update records, log activities, organize client data, and keep your pipeline accurate and current.

Client Follow-Ups 

Send reminders, schedule calls, and follow up on outstanding applications or payments, so nothing gets missed.

Back Office Operations 

Manage documents, monitor inboxes, request signatures, and chase down carriers or lenders when needed.

Support for Your Producers 

Free up licensed staff to focus on selling while your insurance virtual assistant handles admin, prep, and post-sale service.

Marketing Execution & Visibility 

Your insurance virtual assistant can support campaign coordination and post to social media to keep your brand active.

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Why 300+ Agencies Choose Lava

$0B+

in Premium Supported Annually

Over $4 billion in annual premium runs through Lava's systems. Your insurance virtual assistant takes the back office off your team's plate so your producers can focus on what actually grows your book.

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SOC2 Verified Security, Trusted by Leaders

Every virtual assistant for insurance agency operations works within our SOC 2 certified security infrastructure. Your client data is protected from day one.

0x

25% New Business Premium in Year One

A Lava virtual assistant returns 15 to 20 staff hours to your team every week. Agencies see up to 25% new business premium growth in year one when those hours go back into selling.

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How It Works

Book a Demo

A 30-minute call with our team to walk through your workflows and identify where an insurance virtual assistant fits inside your agency.

Get a Custom Plan

We build a clear, step-by-step strategy around your specific goals, workflows, and existing systems. No generic templates and guesswork.

Onboard with Ease

We handle the training and system integration so your virtual assistant starts delivering value fast.

Execute and Evolve

Work with your dedicated Lava reps to refine and expand your plan over the next 12 months. Your insurance virtual assistant evolves as your agency grows.

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Pricing Overview

We keep pricing straightforward and aligned with results. Every insurance virtual assistant starts at $14 to $15 per hour. Recruitment, training, security, and ongoing support are included. You pay for the hours. Nothing else.

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Lava Automation Virtual Assistants

Hear from past clients

“Partnering with Lava changed everything. We went from struggling with clunky, homegrown automation to a fully integrated CRM and VA setup that doubled our premium in one year. The team at Lava just gets it, and they helped us move fast.”

Ross Bennett, VP at Heaton & Bennett Insurance

“The smartest thing I did for my business was hiring a virtual assistant through Lava. After the first 60 days of training, it completely changed how we work. I’m more productive as an agency owner and our whole team runs more efficiently.”

Kim Matthews, Owner, Associated Insurance Services

“From day one, Lava’s team matched me with VAs who were the right fit and got them trained fast. It’s freed me up to focus on growth while they handle the daily tasks. Communication has been seamless, Lava’s a long-term partner for us.”

Andy Goetz, Founder, LTC Specialists

Read Case Study

Are You A Good Fit For Lava Automation?

We want every client to succeed. That’s why we work best with agencies who are ready to commit to the systems, structure, and support that drive long-term results.

We’re Not a Good Fit For You If...

You're looking for short-term help with no interest in long-term process improvement.

You want an Insurance Virtual Assistant who comes fully trained without your input or involvement.

You’re unwilling to adopt new tools or invest time in optimizing your agency's workflows.

We’re a Good Fit For You If...

You’re looking to grow your team with highly capable support, without the overhead of U.S.-based hires.

You have repeatable tasks a licensed agent shouldn’t be spending time on.

You want an insurance virtual assistant provider that vets, supports, and manages talent beyond the initial hire.

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FAQs

How are your virtual assistants trained?

What can and can’t a virtual assistant do?

How do you ensure security and compliance?